Product Returns

You have the option of returning your order within 14 calendar days. The return cost is borne by the customer.
CAUTION: Returned products must be in the condition sent by our store and received by the customer, complete and without damage. Their packaging should be the one that normally accompanies the product in excellent condition (without removing the labels) and with all the shipping documents (eg Shipping Receipt, Retail Receipt, etc.). Returns that do not meet the above conditions They are NOT accepted and returned to the customer.
Specifically, returns on Lingerie, Swimwear, are accepted provided that the protective gear has not been used and has not been removed. 


Get back easily and quickly in 3 simple steps!
1. Contact us!
Contact us by email at, stating your name and order number, as well as the reason why you want the product returned. Alternatively you can inform us by phone at 2242027353.
2. Contact the ELTA Courier
Deliver to any of its stores ELTA Courier.
3. Send your parcel 
Deliver the parcel to return to ELTA Courier  
 The return address is as follows:
Ippokratous 10A, Kos 
Postal Code 85300
Phone: 2242027353


In case you do not want to be replaced with a new product, the refund process takes place within 14 days from the date of receipt of the return in our warehouse and is extremely simple as long as you inform us by phone at 2242027353 or via email at

Refunds are made on the original payment method, unless at the time of purchase you chose cash on delivery. Refunds in this case will be made by deposit in the customer's bank account.

Necessary condition for the customer to inform our store via email at about his account number (IBAN), the bank where he maintains the account and the name of the beneficiary as it is written in the booklet. For security reasons, the beneficiary or co-beneficiary of the account number must be the same person as the one selected in the invoicing information and indicated on the receipt.



You can cancel your order at any time free of charge if you wish by email at or by phone at 2242027353.

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